THE INFLUENCE OF KNOWLEDGE MANAGEMENT AND WORK-LIFE BALANCE ON ORGANIZATIONAL CITIZENSHIP BEHAVIOR THROUGH JOB SATISFACTION
PENGARUH KNOWLEDGE MANAGEMENT DAN WORK-LIFE BALANCE TERHADAP ORGANIZATIONAL CITIZENSHIP BEHAVIOR MELALUI JOB SATISFACTION
Keywords:
Knowledge Management, Work-Life Balance, Job Satisfaction, Organizational Citizenship Behavior
Abstract
This research was conducted with the aim of analiyzing the influence of Knowledge Management (KM) and Work-Life Balance (WLB) on Organizational Citizenship Behavior (OCB) through Job Satisfaction (JS) at Surabaya City of Government, Regional Secretariat. The research was carried out by distributing questionnaires related to the KM, WLB, JS and OCB variables to respondents. The number of respondents taken was 192 people from 368 total of employees. Structural Equation Model Partial Least Square (SEM PLS) is used as methodology and the data processed using Smart PLS 3. The research results show that KM and JS have a positive effect on OCB, but WLB does not have a significant effect on OCB. Furthermore for indirect relationships, JS acts as a mediator for the relationship between KM and OCB and WLB and OCB. Hopefully, this research can be taken into consideration by Surabaya City of Government, Regional Secretariat in improving the implementation both of KM and WLB, in order to improving OCB.
References
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Harto, P. and Abdurohim, A., 2021. Bab 7 Evaluating Knowledge Management. Knowledge Management, 129.
Darudiato, Suparto, and Kevin Setiawan. “Knowledge Management: Konsep Dan Metodologi.” Jurnal ULTIMA InfoSys, vol. 4, no. 1, 1 June 2013, pp. 11–17, https://doi.org/10.31937/si.v4i1.237. Accessed 26 Mar. 2020.
Redman, Tom, and Adrian Wilkinson. Contemporary Human Resource Management : Text and Cases. 4th ed., Harlow, Pearson, 2013.
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Tung, K.Y. (2018) Memahami Knowledge Management. Cetakan I. Jakarta Barat, Indonesia: Indeks.
Aghelazad, F. et al. (2021) ‘Investigating the impact of organizational productivity and organizational citizenship behavior through knowledge management on manpower productivity of East Azarbaijan Sports and youth administrations’, International Journal of Pharmaceutical Research, 13(01). doi:10.31838/ijpr/2021.13.01.787.
Chang, W.-J. et al. (2015) ‘Organizational commitment, knowledge sharing and organizational citizenship rganiza: The case of the Taiwanese semiconductor industry’, Knowledge Management Research & Practice, 13(3), pp. 299–310. doi:10.1057/kmrp.2013.51.
Fadaie, N., Lakbala, P. and Ghanbarnejad, A. (2023) ‘Impact of knowledge management on job satisfaction and organizational performance among healthcare employees: A Structural Equation Modeling Approach’, Health Science Reports, 6(9). doi:10.1002/hsr2.1560.
Hafeez, U. and Akbar, W. (2015) ‘“impact of work-life balance on job satisfaction among school teachers of 21st Century”’, Australian Journal of Business and Management Research, 04(11), pp. 25–37. doi:10.52283/nswrca.ajbmr.20150411a03.
Karyatun, S. et al. (2023) ‘Towards the best model good corporate governance and knowledge management to improve performance through job satisfaction’, Jurnal Riset Bisnis dan Manajemen, 16(2), pp. 236–245. doi:10.23969/jrbm.v16i2.9891.
Kianto, A., Vanhala, M. and Heilmann, P. (2016) ‘The impact of Knowledge Management on job satisfaction’, Journal of Knowledge Management, 20(4), pp. 621–636. doi:10.1108/jkm-10-2015-0398.
Koseoglu, M.A. et al. (2010) ‘Knowledge management, rganizational communication and job satisfaction: An empirical test of a five-star hotel in Turkey’, International Journal of Leisure and Tourism Marketing, 1(4), p. 323. doi:10.1504/ijltm.2010.032062.
Kunda, M.M., Ataman, G. and Kartaltepe Behram, N. (2019) ‘Corporate Social Responsibility and organizational citizenship behavior’, Journal of Global Responsibility, 10(1), pp. 47–68. doi:10.1108/jgr-06-2018-0018.
Peraturan Walikota Surabaya Nomor 104 Tahun 2023 Tentang Sistem Kerja di Lingkungan Pemerintah Kota Surabaya untuk Penyederhanaan Birokrasi (2023).
Peraturan Presiden Republik Indonesia Nomor 21 Tahun 2023 tentang Hari Kerja dan Jam Kerja Instansi Pemerintah dan Pegawai Aparatur Sipil Negara (2023).
Paramita, P.D. (2012) Orgatizational Citizenship Behavior (OCB) : Aspek dari Aktivitas Individual dalam Bekerja.
Harto, P. and Abdurohim, A., 2021. Bab 7 Evaluating Knowledge Management. Knowledge Management, 129.
Darudiato, Suparto, and Kevin Setiawan. “Knowledge Management: Konsep Dan Metodologi.” Jurnal ULTIMA InfoSys, vol. 4, no. 1, 1 June 2013, pp. 11–17, https://doi.org/10.31937/si.v4i1.237. Accessed 26 Mar. 2020.
Redman, Tom, and Adrian Wilkinson. Contemporary Human Resource Management : Text and Cases. 4th ed., Harlow, Pearson, 2013.
Williams, Marcus B. The Relationship between Organizational Knowledge Management Constructs and Organizational Flexibility. Aug. 2023, pp. 1–182.
Tung, K.Y. (2018) Memahami Knowledge Management. Cetakan I. Jakarta Barat, Indonesia: Indeks.
Aghelazad, F. et al. (2021) ‘Investigating the impact of organizational productivity and organizational citizenship behavior through knowledge management on manpower productivity of East Azarbaijan Sports and youth administrations’, International Journal of Pharmaceutical Research, 13(01). doi:10.31838/ijpr/2021.13.01.787.
Chang, W.-J. et al. (2015) ‘Organizational commitment, knowledge sharing and organizational citizenship rganiza: The case of the Taiwanese semiconductor industry’, Knowledge Management Research & Practice, 13(3), pp. 299–310. doi:10.1057/kmrp.2013.51.
Fadaie, N., Lakbala, P. and Ghanbarnejad, A. (2023) ‘Impact of knowledge management on job satisfaction and organizational performance among healthcare employees: A Structural Equation Modeling Approach’, Health Science Reports, 6(9). doi:10.1002/hsr2.1560.
Hafeez, U. and Akbar, W. (2015) ‘“impact of work-life balance on job satisfaction among school teachers of 21st Century”’, Australian Journal of Business and Management Research, 04(11), pp. 25–37. doi:10.52283/nswrca.ajbmr.20150411a03.
Karyatun, S. et al. (2023) ‘Towards the best model good corporate governance and knowledge management to improve performance through job satisfaction’, Jurnal Riset Bisnis dan Manajemen, 16(2), pp. 236–245. doi:10.23969/jrbm.v16i2.9891.
Kianto, A., Vanhala, M. and Heilmann, P. (2016) ‘The impact of Knowledge Management on job satisfaction’, Journal of Knowledge Management, 20(4), pp. 621–636. doi:10.1108/jkm-10-2015-0398.
Koseoglu, M.A. et al. (2010) ‘Knowledge management, rganizational communication and job satisfaction: An empirical test of a five-star hotel in Turkey’, International Journal of Leisure and Tourism Marketing, 1(4), p. 323. doi:10.1504/ijltm.2010.032062.
Kunda, M.M., Ataman, G. and Kartaltepe Behram, N. (2019) ‘Corporate Social Responsibility and organizational citizenship behavior’, Journal of Global Responsibility, 10(1), pp. 47–68. doi:10.1108/jgr-06-2018-0018.
Published
2024-07-05
How to Cite
Medya Sari Rachma Atika, Anang Kistyanto, & Andre Dwijanto Witjaksono. (2024). THE INFLUENCE OF KNOWLEDGE MANAGEMENT AND WORK-LIFE BALANCE ON ORGANIZATIONAL CITIZENSHIP BEHAVIOR THROUGH JOB SATISFACTION: PENGARUH KNOWLEDGE MANAGEMENT DAN WORK-LIFE BALANCE TERHADAP ORGANIZATIONAL CITIZENSHIP BEHAVIOR MELALUI JOB SATISFACTION. Santhet (Jurnal Sejarah Pendidikan Dan Humaniora), 8(1), 1152-1163. https://doi.org/10.36526/santhet.v8i1.3961
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Artikel
