Pemberdayaan Pokdarwis Melalui Layanan Suara Berbasis AI di Desa Wisata Kelawi

Mas Dedi Hidayatullah; Fitri Rismiyati; Anieq Siti Zahroh; Devita Gantina; Pasaribu; Ibnu Rokhman

doi:10.36526/tekiba.v6i3.9699

Authors

Mas Dedi Hidayatullah Universitas Gunadarma
Fitri Rismiyati Universitas Gunadarma
Anieq Siti Zahroh Universitas Gunadarma
Devita Gantina Institut Pariwisata Trisakti
Pasaribu Universitas Negeri Padang
Ibnu Rokhman Institut Teknologi Sepuluh Nopember (ITS)

DOI:

https://doi.org/10.36526/tekiba.v6i3.9699

Keywords:

Artificial Intelligence, Voice AI, Pokdarwis, Rural Tourism, Community Empowerment

Abstract

Kelawi Tourism Village, South Lampung, has strong community-based tourism potential, but the Minang Rua Bahari Tourism Awareness Group (Pokdarwis) faces communication barriers when serving international visitors. This Community Service Program (PKM) aimed to strengthen Pokdarwis capacity through an artificial intelligence (AI)-assisted voice service as a communication support tool. The program was conducted from 12 to 14 June 2026 and involved 15 Pokdarwis members. Activities included problem identification, local knowledge development and validation, QR-based service implementation, training, mentoring, and evaluation at four service points: visitor reception, turtle conservation, Green Canyon, and homestay and culinary services. Results showed an increase in partner capacity from 58.2% in the pre-test to 91.8% in the post-test, representing a 33.6 percentage-point improvement. Participant satisfaction reached 92%, while partner and visitor achievement rates reached 95.2% and 94.5%, respectively. The program demonstrates that AI can support communication, conservation, safety, and the delivery of local cultural and culinary information without replacing the role of Pokdarwis.

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