DIGITAL GOVERNANCE AND COORDINATION CAPABILITIES AS PREDICTORS OF EMPLOYEE PERFORMANCE IN THE MALUKU PROVINCIAL SECRETARIAT
DOI:
https://doi.org/10.36526/sosioedukasi.v15i3.9664Abstract
This study examines the associations of Digital Governance Capability and Digital Coordination Capability with employee performance at the Regional Secretariat of Maluku Province. The study responds to a practical context in which ongoing electronic-based government initiatives coexist with reported challenges in monitoring, reporting, administrative workflows, and cross-unit coordination. A quantitative cross-sectional explanatory design was employed with 89 respondents. Data were collected through a five-point Likert questionnaire and analyzed using validity and reliability tests, descriptive statistics, regression diagnostics, and multiple linear regression. All measurement items were valid, and the three constructs showed high internal consistency, with Cronbach’s Alpha values of 0.934 for Digital Governance Capability, 0.933 for Digital Coordination Capability, and 0.943 for Employee Performance. The regression equation was Y = 13.284 + 0.530X1 + 0.445X2. Digital Governance Capability was positively associated with employee performance (t = 5.468; p < 0.001), as was Digital Coordination Capability (t = 4.644; p < 0.001). The joint model was significant (F = 38.741; p < 0.001) and explained 47.4% of the variance in employee performance (R² = 0.474). These findings indicate that stronger digital governance and coordination capabilities are associated with higher reported employee performance. Because the design is cross-sectional and self-reported, the coefficients should be interpreted as associations rather than causal effects.
References
Bernardin, H. J., & Russell, J. E. A. (1993). Human resource management: An experiential approach. McGraw-Hill.
Chen, Y.-C., Hu, L.-T., Tseng, K.-C., Juang, W.-J., & Chang, C.-K. (2019). Cross-boundary e-government systems: Determinants of performance. Government Information Quarterly. https://doi.org/10.1016/j.giq.2019.02.001
Costumato, L., Savignon, A. B., Scalabrini, F., & Paglieri, L. (2026). Does digital transformation rely on collaborative dynamics? A case study on the Italian public digital strategy. Public Administration. https://doi.org/10.1111/padm.70062
Gil-Garcia, J. R., Dawes, S. S., & Pardo, T. A. (2018). Digital government and public management research: Finding the crossroads. Public Management Review, 20(5), 633–646.
Gil-Garcia, J. R., Guler, A., Pardo, T. A., & Burke, G. B. (2019). Characterizing the importance of clarity of roles and responsibilities in government inter-organizational collaboration and information sharing initiatives. Government Information Quarterly. https://doi.org/10.1016/j.giq.2019.101393
Mergel, I., Edelmann, N., & Haug, N. (2019). Defining digital transformation: Results from expert interviews. Government Information Quarterly, 36(4), 101385.
Mian, A. S., Vlahu-Gjorgievska, E., & Shen, J. (2025). Examining the collaboration framework for achieving government performance: A qualitative case study on digital transformation. Digital Government: Research and Practice. https://doi.org/10.1145/3734696
Mkhitaryan, K., Aslanyan, G., Sanamyan, A., Ordyan, A., & Harutyunyan, H. (2026). Digital public service maturity and municipal governance performance: A city-level diagnostic framework for Armenia. Urban Science. https://doi.org/10.3390/urbansci10030167
Nasution, A. P., Erlina, Muda, I., & Sirojuzilam. (2025). How IT integration and management accounting systems shape public performance: A multi-group analysis of regencies and cities in North Sumatera, Indonesia. Journal of Logistics, Informatics and Service Science. https://doi.org/10.33168/JLISS.2025.0812
Pan, T., & Fan, B. (2024). How does policy attention affect e-government performance? The role of resource allocation and public–private collaboration. International Review of Administrative Sciences. https://doi.org/10.1177/00208523231185531
Peraturan Presiden Republik Indonesia Nomor 95 Tahun 2018 tentang Sistem Pemerintahan Berbasis Elektronik.
Roy, J. (2017). Digital government and service delivery: An examination of performance and prospects. Canadian Public Administration. https://doi.org/10.1111/capa.12231
Sayuti, M., Syairudin, B., & Gunarta, I. K. (2025). Enhancement of business processes through re-engineering to optimize the performance of local government in Central Sulawesi province. Cogent Social Sciences. https://doi.org/10.1080/23311886.2025.2542922
Sekretariat Daerah Provinsi Maluku. (2025). Rencana Strategis Sekretariat Daerah Provinsi Maluku Tahun 2025–2026.
Teece, D. J. (2007). Explicating dynamic capabilities: The nature and microfoundations of sustainable enterprise performance. Strategic Management Journal, 28(13), 1319–1350.
Yulianto, T., Saleh, C., Noor, I., & Suryadi, S. (2026). Policy implementation in the digital era: A comprehensive analysis of the Electronic-Based Government System (SPBE) in Indonesia. F1000Research. https://doi.org/10.12688/f1000research.175463.1
Zhang, S., Yang, Y., & Gan, H. (2025). Can cross-sector collaboration contribute to boundaries reshaping of digital government platforms? Empirical evidence based on machine learning and text analysis. Public Administration. https://doi.org/10.1111/padm.13064
.png)
