SERVICE STRATEGY OF THE LIBRARY AND ARCHIVES SERVICE OF NORTH LABUHAN BATU REGENCY IN INCREASING ACCESS TO PUBLIC INFORMATION

Siti Maharani Situmorang; Retno Sayekti

doi:10.36526/sosioedukasi.v15i3.9513

Authors

Siti Maharani Situmorang Universitas Islam Negeri Sumatera Utara
Retno Sayekti Universitas Islam Negeri Sumatera Utara

DOI:

https://doi.org/10.36526/sosioedukasi.v15i3.9513

Keywords:

Access to public; information library; Service strategy; Community visits;

Abstract

This study aims to analyze the service strategy of the Library and Archives Office of North Labuhan Batu Regency in increasing access to public information. This study uses a qualitative approach with a descriptive method. Data were obtained through in-depth interviews with three informants involved in the implementation and utilization of library services, observation, and documentation related to the implementation of library services, visit statistics, service strategies, as well as supporting and inhibiting factors. The data were then analyzed descriptively through the stages of data reduction, data presentation, and conclusion drawn. The results of the study showed that the Library and Archives Office of Labuhan Batu Utara Regency provided various services, including circulation services, references, internet, mobile libraries, recreation and education, on-site reading, and children's services. Based on the documentation data of visit statistics, there were 10,269 visits recorded in 2023, increasing to 17,057 visits in 2024, then decreasing to 13,294 visits in 2025. Strategies carried out to expand access to information include literacy activities, service promotion, use of social media, mobile libraries, improving service quality, and cooperation with schools and related agencies. The change in the number of visits shows the dynamics of the use of library services during the 2023–2025 period and is used as supporting data to illustrate the range of service utilization, not as a direct measure of the success of the strategy in increasing access to public information. The obstacles found include a lack of socialization, low interest in reading among some people, limited facilities and infrastructure, and the lack of optimal use of information technology.

References

Agostino, D., Arnaboldi, M., & Lema, M. D. (2021). New Development: COVID-19 as an Accelerator of Digital Transformation in Public Service Delivery. Public Money & Management, 41(1), 69–72. https://doi.org/10.1080/09540962.2020.1764206

American Library Association. (2000). Information Literacy Competency Standards for Higher Education.

Kamarudin, L., Idrus, A. Al, & Rokhmat, J. (2021). Management of Public Services in the Library and Archival Office of West Nusa Tenggara Province. International Journal of Multicultural and Multireligious Understanding, 8(9), 97. https://doi.org/10.18415/ijmmu.v8i9.2890

Khan, A., & Bhatti, R. (2020). Digital Competencies for Developing and Managing Digital Libraries: An Investigation from University Librarians. The Electronic Library, 38(6), 1191–1208.

Kurnia, N., & Prasetyo, A. (2021). Transformasi Layanan Perpustakaan Berbasis Digital pada Masa Pandemi Covid-19. Berkala Ilmu Perpustakaan Dan Informasi, 17(2), 89–102.

Lloyd, A. (2021). Information Literacy and Literacies of Information: A Mid-Range Theory and Model. Journal of Information Literacy, 15(2), 8–22.

Maulina, I., & Harahap, M. K. (2022). Digitizing Local Archives and North Sumatera Culture through Literacy Using the E-Library Website. Sinkron, 7(4), 2563–2567. https://doi.org/10.33395/sinkron.v7i4.11849

Mergel, I., Ganapati, S., & Whitford, A. B. (2021). Agile: A New Way of Governing. Public Administration Review, 81(1), 161–165. https://doi.org/10.1111/puar.13202

Mesah, L. A., Wahyuni, P., & Kristanto, R. H. (2022). I-Magelang as an Implementation of Information Technology-Based Magelang Library Service Innovation to Improve Public Literacy Access at the Library and Archives Service of Magelang City, Central Java. Journal of Business Innovation and Research, 1(1), 37. https://doi.org/10.31315/jubir.v1i1.8032

Moleong, L. J. (2019). Metodologi Penelitian Kualitatif (Edisi Revisi). PT Remaja Rosdakarya.

Pacios, A. R., & Martínez-Cardama, S. (2022). A Comparison of Public Disclosure in Archives and Libraries Using TransPa_BA. El Profesional de La Información. https://doi.org/10.3145/epi.2023.ene.01

Peraturan Komisi Informasi Republik Indonesia Nomor 1 Tahun 2021 tentang Standar Layanan Informasi Publik. (2021).

Rahayuningsih, F. (2015). Mengukur Kepuasan Pemustaka: Menggunakan Metode LibQUAL+TM. Graha Ilmu.

Sugiyono, S. (2020). Metode Penelitian Kualitatif: Untuk Penelitian yang Bersifat Eksploratif, Enterpretatif, Interaktif, dan Konstruktif (Cocok untuk Mahasiswa S1, S2, S3, Dosen dan Peneliti). CV Alfabeta.

Sulistyo. (2018). Pengantar Ilmu Perpustakaan. Universitas Terbuka.

Tukino, T. (2022). Innovation of INFIS (Integrated Natuna Financial Information System) and SALAM LABURA in Optimization of Public Services in Natuna and South Labuhanbatu District. International Journal of Regional Innovation, 2(2), 20–25. https://doi.org/10.52000/ijori.v2i2.52

Wulandari, S., & Rahayu, L. (2023). Akses Informasi Publik Melalui Layanan Digital Perpustakaan Daerah. Jurnal Kajian Informasi Dan Perpustakaan , 11(2), 120–134.

Zhang, X., & L Ma. (2022). Digital Transformation of Public Services in the Post-COVID-19 Era. Government Information Quarterly , 39(2).