Development of Digital Information Media for the Majapawitra Water Alliance Association to Enhance Engagement

Authors

  • Masnia Ningsih Universitas Islam Majapahit
  • Rakhmad Saiful Ramadhani Universitas Islam Majapahit
  • Jenny Yudha Utama Universitas Islam Majapahit

DOI:

https://doi.org/10.36526/gandrung.v7i2.9321

Keywords:

digital communication, engagement, water conservation, social media, environmental communication

Abstract

The advancement of digital technology has transformed how community organizations communicate, foster participation, and disseminate information to the public. The Aliansi Air Majapawitra Association, a community group dedicated to water resource conservation in Mojokerto, faces challenges in boosting public engagement with its various educational programs and environmental initiatives. This community service project aimed to develop digital information media by optimizing the *aliansiair.com* website and the @aliansi_air_majapawitra Instagram account, serving as platforms for communication, education, documentation, and public interaction. The project methodology encompassed identifying the organization's digital communication needs, content design, website feature development, social media management support, and an initial evaluation of audience response. The results indicate that the developed digital media strengthened the organization's identity, improved access to information regarding water conservation programs, facilitated public access to activity documentation, and encouraged interaction through more structured educational and visual content. The website serves as the organization's information hub, while Instagram functions as a faster, more interactive channel for message dissemination. This development of digital information media contributes to expanding the reach of environmental communication and enhancing opportunities for public involvement in the water resource conservation movement.

References

Brodie, R. J., Hollebeek, L. D., Juric, B., & Ilić, A. (2013). Customer engagement in a virtual brand community: An exploratory analysis. Journal of Business Research, 66(1), 105–114. https://doi.org/https://doi.org/10.1016/j.jbusres.2011.07.029

Cahyaningtyas, J., Udasmoro, W., & Sofjan, D. (2021). Pembelajaran sosial termediasi dan aktivisme media sosial untuk pola hidup berkelanjutan di Indonesia. Jurnal Komunikasi.

Castells, M. (2010). The Rise of the Network Society (2nd ed). Wiley-Blackwell.

Cox, R. (2013). Environmental Communication and the Public Sphere (3rd ed.). Sage Publications.

García, I. (2020). Asset-Based Community Development (ABCD): Core principles. In R. Phillips, E. Trevan, & P. Kraeger (Eds.), Research Handbook on Community Development (pp. xx–xx). Edward Elgar Publishing. https://doi.org/10.4337/9781788118477.00010

Jenkins, H. (2016). Convergence Culture: Where Old and New Media Collide. New York University Press.

Kemmis, S., McTaggart, R., & Nixon, R. (2014). The Action Research Planner. Springer.

Kent, M. L., & Taylor, M. (2021). Fostering Dialogic Engagement: Toward an Architecture of Social Media for Social Change. Social Media + Society, 7(1). https://doi.org/10.1177/2056305120984462

Kurniawan, A., & Puspitasari, L. (2021). Strategi komunikasi digital organisasi masyarakat dalam meningkatkan partisipasi publik. Jurnal ASPIKOM.

Lemon, K. N., & Verhoef, P. C. (2016). Understanding customer experience throughout the customer journey. Journal of Marketing, 80(6), 69–96.

Nations, U. (2015). Transforming Our World: The 2030 Agenda for Sustainable Development. United Nations.

Nugraha, R., & Suryana, A. (2022). Pemanfaatan media sosial sebagai media komunikasi organisasi pada era digital. Jurnal Ilmu Komunikasi.

Putri, D. A., & Prasetyo, B. D. (2023). Digital engagement pada organisasi nonprofit melalui media sosial Instagram. Jurnal Komunikasi Indonesia.

Rahmawati, E., Wibowo, A., & Hidayat, T. (2022). Optimalisasi media sosial sebagai strategi komunikasi organisasi nonprofit di Indonesia. Jurnal Penelitian Komunikasi.

Sari, N., & Nugroho, Y. (2023). Transformasi komunikasi digital dalam pemberdayaan komunitas berbasis lingkungan. MIMBAR: Jurnal Sosial Dan Pembangunan.

Saxton, G. D., & Waters, R. D. (2014). What do stakeholders like on Facebook? Examining public reactions to nonprofit organizations’ informational, promotional, and community-building messages. Journal of Public Relations Research, 26(3), 280–299.

Solis, B. (2010). Engage!: The Complete Guide for Brands and Businesses to Build, Cultivate, and Measure Success in the New Web. John Wiley & Sons.

Waters, R. D., Burnett, E., Lamm, A., & Lucas, J. (2009). Engaging stakeholders through social networking: How nonprofit organizations are using Facebook. Public Relations Review, 35(2), 102–106.

Downloads

Published

2026-08-02

How to Cite

Masnia Ningsih, Ramadhani, R. S., & Utama, J. Y. (2026). Development of Digital Information Media for the Majapawitra Water Alliance Association to Enhance Engagement. GANDRUNG: Jurnal Pengabdian Kepada Masyarakat, 7(2), 3338–3354. https://doi.org/10.36526/gandrung.v7i2.9321