Workshop Soft Skills Customer Service untuk Siswa SMK Perkantoran PAB 3 Medan Estate

Authors

  • Sharina Amanda Politeknik Unggul LP3M
  • Cici Handayani Politeknik Unggul LP3M
  • Widy Hastuty Politeknik Unggul LP3M
  • Tumini Sipayung Politeknik Unggul LP3M
  • Nirwaty Tarigan Politeknik Unggul LP3M
  • Harizahayu Politeknik Negeri Medan

DOI:

https://doi.org/10.36526/gandrung.v6i2.5585

Keywords:

soft skills, customer service, SMK Perkantoran PAB 3 Medan Estate

Abstract

This community service activity aims to enhance soft skills in customer service for students of SMK Perkantoran (Office Vocational School) PAB 3 Medan Estate. Soft skills are as important as skills in communication skills, empathy, service ethics, and emotional management are essential competencies for prospective administrative office workers. There are interactive workshops, group discussions, and customer service simulations as part of this community service activity. In this event, it can be found that participants demonstrated improved understanding and practical skills in customer interactions. This activity is expected to positively contribute to the students' readiness to enter the workforce

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Published

2025-07-22

How to Cite

Sharina Amanda, Handayani, C., Hastuty, W., Sipayung, T., Tarigan, N., & Harizahayu. (2025). Workshop Soft Skills Customer Service untuk Siswa SMK Perkantoran PAB 3 Medan Estate. GANDRUNG: Jurnal Pengabdian Kepada Masyarakat, 6(2), 2436–2443. https://doi.org/10.36526/gandrung.v6i2.5585

Issue

Vol. 6 No. 2 (2025): GANDRUNG: Jurnal Pengabdian Kepada Masyarakat

Section

Articles

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