Training to Improve The Skills and Professionalism of Museum Tour Guides in Mojokerto, East Java
Abstract
Mojokerto, a city in East Java rich in history and culture, has a number of fascinating museums. These museums are silent witnesses to the glory of the past and a window for us to peek into the civilization that has developed in the land of Java. Mojokerto is known for its rich cultural heritage and history, but its potential as a tourist destination is still underutilized due to the lack of quantity and quality of skilled museum guides. With a better visiting experience, organized and informative narratives, it is hoped that more people will be interested in visiting museums in Mojokerto and participating in supporting the preservation of the history and culture of the Indonesian nation. This PKM uses in-depth interviews with 10 museum guides who have undergone training and informant observations of training activities and their implementation in the field. The findings in this PKM activity show a significant increase in guide skills, historical knowledge, and visitor guiding techniques, resulting in a better visitor experience in the museum. This PKM ends with recommendations to improve community service programs aimed at developing local human resources in sustainable heritage tourism. This PKM examines the impact of community service initiatives organized by lecturers at Ciputra University Surabaya, with a focus on museum guide training in Mojokerto, East Java.
References
Anđelković, Ž., Kovačić, S., Bratić, M., Vujičić, M. D., Stankov, U., Pavluković, V., Dragin, A., Pivac, T., Ivkov Džigurski, A., Ivanović Bibić, L., Zadel, Z., & Đukičin Vučković, S. (2022). Museum tour guide performance: A visitor perspective. Sustainability (Switzerland), 14(16). https://doi.org/10.3390/su141610269
Asmoro, A. Y., Yusrizal, F., & Saputra, I. (2021). Pariwisata berbasis masyarakat di Desa Sekapuk: Sebuah participatory action research. JPPM (Jurnal Pendidikan Dan Pemberdayaan Masyarakat), 8(1), 30–47. https://doi.org/10.21831/jppm.v8i1.34144
Best, K. (2012). Making museum tours better: Understanding what a guided tour really is and what a tour guide really does. Museum Management and Curatorship, 27(1), 35–52. https://doi.org/10.1080/09647775.2012.644695
Collins, S. E., Clifasefi, S. L., Stanton, J., Straits, K. J. E., Gil-Kashiwabara, E., Espinosa, P. R., Nicasio, A. V., Andrasik, M. P., Hawes, S. M., Miller, K. A., Nelson, L. A., Orfaly, V. E., Duran, B. M., & Wallerstein, N. (2018). Community-based participatory research (CBPR): Towards equitable involvement of community in psychology research. American Psychologist, 73(7), 884–898. https://doi.org/10.1037/amp0000167
Hein, G. E. (2005). The role of museums in society: Education and social action. Curator: The Museum Journal, 48(4), 357–363. https://doi.org/10.1111/j.2151-6952.2005.tb00180.x
Lykourentzou, I., Claude, X., Naudet, Y., Tobias, E., Antoniou, A., Lepouras, G., & Vasilakis, C. (2013). Improving museum visitors’ quality of experience through intelligent recommendations: A visiting style-based approach. 9th International Conference on Intelligent Environments, 507–518. https://doi.org/10.3233/978-1-61499-286-8-507
Magano, J., Fraiz-Brea, J. A., & Leite, Â. (2022). An exploratory study on the motivations behind visiting the Holocaust Museum of Porto. Sustainability (Switzerland), 14(24). https://doi.org/10.3390/su142416780
Murzyn-Kupisz, M., & Holuj, D. (2020). Museums and coping with overtourism. Sustainability (Switzerland), 12(5). https://doi.org/10.3390/su12052054
Nafi’ah, U., Sapto, A., Sayono, J., Herdiyani, A., & Smith, G. (2023). The innovation of virtual tour of Malang State University Learning Museum as an alternative for educational tourism in the disruptive era. KnE Social Sciences. https://doi.org/10.18502/kss.v8i10.13437
Peng, X., & Chen, B. (2023). The undervalued power of museum-guided tours: A case study of Xuhui Art Museum in China. Museum Management and Curatorship, 38(2), 175–194. https://doi.org/10.1080/09647775.2021.1954986
Riana, N., & Indrianty, S. (2024). Pelatihan komunikasi hospitality dan bahasa Inggris kepariwisataan bagi pemandu dan edukator museum di Bandung. Al Khidmat: Jurnal Ilmiah Pengabdian Kepada Masyarakat, 7(1), 53–62.
Shao, J., Ying, Q., Shu, S., Morrison, A. M., & Booth, E. (2019). Museum tourism 2.0: Experiences and satisfaction with shopping at the national gallery in London. Sustainability (Switzerland), 11(24). https://doi.org/10.3390/su11247108
Syakier, W. A., & Hanafiah, M. H. (2022). Tour guide performances, tourist satisfaction and behavioural intentions: A study on tours in Kuala Lumpur City Centre. Journal of Quality Assurance in Hospitality and Tourism, 23(3), 597–614. https://doi.org/10.1080/1528008X.2021.1891599
Teufel-Shone, N. I., Schwartz, A. L., Hardy, L. J., de Heer, H. D., Williamson, H. J., Dunn, D. J., Polingyumptewa, K., & Chief, C. (2019). Supporting new community-based participatory research partnerships. International Journal of Environmental Research and Public Health, 16(1). https://doi.org/10.3390/ijerph16010044
Wallerstein, N., Muhammad, M., Sanchez-Youngman, S., Rodriguez Espinosa, P., Avila, M., Baker, E. A., Barnett, S., Belone, L., Golub, M., Lucero, J., Mahdi, I., Noyes, E., Nguyen, T., Roubideaux, Y., Sigo, R., & Duran, B. (2019). Power dynamics in Community-Based Participatory Research: A multiple-case study analysis of partnering contexts, histories, and practices. Health Education and Behavior, 46(1_suppl), 19S-32S. https://doi.org/10.1177/1090198119852998
Wulandari, Y. F., Bastian, Y., Murtiadi, M., & Indarsih, M. (2021). Pelatihan public speaking kepemanduan untuk relawan museum. Jurnal Abdimas BSI: Jurnal Pengabdian Kepada Masyarakat, 4(1), 7–16. https://doi.org/10.31294/jabdimas.v4i1.7705
Copyright (c) 2025 GANDRUNG: Jurnal Pengabdian Kepada Masyarakat
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution 4.0 International License that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal.
_logo.png){kind=logo}
.jpg)
